FAQ

Frequently Asked Questions

When will my order ship?

Processing and delivery times vary by product and availability. Check the product details and our Shipping Policy for current information. Tracking details will be shared when available after dispatch.

How do I contact Mayson Gallerie?

Use our contact page and include your order number if your question concerns a purchase.

Can I change or cancel an order?

Contact us as soon as possible. We will review your request, but changes and cancellations cannot be guaranteed once processing has started.

What if an item arrives damaged or incorrect?

Please contact us promptly through our contact page with your order number and clear photographs so we can review the issue.

What is your return policy?

See our Refund Policy for eligibility, deadlines, and instructions. This FAQ does not override that policy.

Are all pieces manufactured by Mayson Gallerie?

Mayson Gallerie curates fashion pieces and collections. Brand and product information are identified on the relevant product page.